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Service Advisor

Service staff should enter all customer details in the database (Kerridge database)

To carry out service advice at the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)

To organise test drives to ensure correct diagnosis by a Service technician and workshop master technician

To create complete and detailed orders with vehicle data, diagnosis, estimated FRU (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)

To check parts availability prior to start of repairs

To offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion

To advise in handling accident damage

To sell services not yet performed (telephone offers)

To ensure customer mobility

To plan workshop orders on the capacity planning chart and assign technicians to the orders with the co-operation of the workshop master technician

To obtain customer approval for extensions to orders and provide this information to the workshop master technician / time scheduling

To check and approve the complete and correct invoicing for services

To observe the applicable Terms and Conditions of Repairs

To perform final approval with test drive and check of invoice

To explain the invoice

To hand over the car to the customer

To perform regional market and competition surveys of services on offer

To provide information on prices and agree schedules

To assess warranty and goodwill applications from both a professional and technical point of view

To agree on payment terms with the customers, according to principles established with the directors

To record vehicle data for the customer file

Euro Motors
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