October 2, 2019

Assistant Manager

  1. Train Team Members on new drink/s and promotional drink and food items.
  2. Conduct coffee skills or any other training needed for store to deliver unbeatable coffee experience to every single customer.
  3. Train barista’s on how to do basic latte arts .
  4. Do Costa Check alignment to all BMT’s in the store.
  5. Accountable for the result and action planning of Training Dept. Costa Check & CCA.
  6. Do the coffee Excellence check, SET & SST in team members performance review book.
  7. Conduct monthly Costa Check and make sure that Action plan is done.
  8. Request missing items from Training Dept.
  9. Work together with new joiner for entire duration of his/her training plan.
  10. Sign off workbooks and Barista showcase.
  11. Polish the flat white and latte art skill of the new joiner.
  12. Book them for barista and flat white sign-off.
  13. Communicate with Senior In store Trainer for any issues and concern.
  14. Responsible for updating store planograms (Food display, food merchandise, merchandise, POM, etc.).
  15. Ensure that team members are wearing standard and complete uniform.
  16. Take ownership if the Store Manager or SIC is on rest day or on short leave.
  17. Responsible for maintaining good condition of store requirements.

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