- Train Team Members on new drink/s and promotional drink and food items.
- Conduct coffee skills or any other training needed for store to deliver unbeatable coffee experience to every single customer.
- Train barista’s on how to do basic latte arts .
- Do Costa Check alignment to all BMT’s in the store.
- Accountable for the result and action planning of Training Dept. Costa Check & CCA.
- Do the coffee Excellence check, SET & SST in team members performance review book.
- Conduct monthly Costa Check and make sure that Action plan is done.
- Request missing items from Training Dept.
- Work together with new joiner for entire duration of his/her training plan.
- Sign off workbooks and Barista showcase.
- Polish the flat white and latte art skill of the new joiner.
- Book them for barista and flat white sign-off.
- Communicate with Senior In store Trainer for any issues and concern.
- Responsible for updating store planograms (Food display, food merchandise, merchandise, POM, etc.).
- Ensure that team members are wearing standard and complete uniform.
- Take ownership if the Store Manager or SIC is on rest day or on short leave.
- Responsible for maintaining good condition of store requirements.
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