- To be a part of the team and undertake the ‘Float Role’ as required.
- To lead shifts when assigned by the Store-In- Charge ensuring that all Costa policies and procedures are followed.
- Understand the Costa check, undertake checks as required by the Store-In Charge.
- Enable team members to understand and deliver all of the standards in the Coffee Excellence section of Costa Check.
- Train and accredit all new team members to Barista level using the Barista Training Workbook and ensure that all accredited Baristas receive and wear single silver barista bean pin and wearing complete set of uniform.
- Review monthly Coffee Excellence scores, communicate actions and updates regularly at team meetings.
- Brief team on any changes to drink recipes and the launch of any seasonal drinks.
- Coach and support the team through shifts to ensure all drinks are delivered to Costa brand standards.
- Identify any gaps in training and organize training as appropriate.
- Support On-Job experiences in store.
- Preparing for the opening of the shift to brand standard.
- Completing the closing of the shift to brand standard.
- Deploy the team effectively according to the trading pattern of the store and complete the Costa Safety Log.
- Checking the quality of the espresso by accurately measuring and recording the grind and dose.
- Ensuring that all coffee equipment is in good working order, report any faults to the Store In-Charge.
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