October 2, 2019

Store Manager

  1. Takes ownership for the results and success of the store. Leads the Store Team in all aspects of delivering an unbeatable coffee experience to every guest, all the time.
  2. Takes accountability for adhering to all aspects of health and safety within the store- for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area.
  3. To take overall responsibility for delivering brand standards at all times, by ensuring that the store is opened/closed and operated in line with all Costa Standards, Policies and Procedures.
  4. To take overall responsibility for managing the stock and order systems for food and consumables ensuring that the store has 100% supply of items for the customer.
  5. To ensure that all company policies and procedures are in place and carried out when maintaining cash and stock security.
  6. Hold regular team meetings to communicate all key information and implement new initiatives to the store team in the most effective way using the most appropriate media including team meetings and and shift briefings.
  7. To deal with and resolve customer complaints in line with company policy / procedures.
  8. To ensure the store has a robust succession plan in place.
  9. To carry out regular and effective coffee chat and reviews with all team members.
  10. To train, coach, develop, and retain team members to ensure that they deliver brand standards and an unbeatable coffee experience as well as achieving their full potential.
  11. To ensure all marketing updates and new POS are implemented and maintained effectively.
  12. To work with area/peer group to share best practice and support MSM with other activities within the region.
  13. To prepare for and input into regular business reviews with MSM.

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