October 6, 2022

Technician Level 4 (JLR Certified)

Duties and Responsibilities:

  • Service staff should enter all customer details in the database (Kerridge database)
  • Assist the Workshop Manager in managing the daily operations
  • Lead the team in achieving best possible workshop quality and execute all jobs according to customers’ requests
  • Handle customers’ feedback and accompany customers for test drive
  • Ensure full utilisation of workshop available labour and resources to achieve planned operational targets
  • Supervise subordinates to produce quality work
  • Allocate job cards and manages technicians to maximise the throughput by aligning jobs to skill sets within team
  • Ensure that the technicians carry out the jobs within the allotted time
  • Recommend warranty jobs for the approval of either Service Manager, Workshop Manager. In absence of both Managers, approval can be obtained by the Warranty Supervisor.
  • Ensure the workshop observes all warranty process conditions, and supervises the correct tagging and storage of warranty parts
  • Ensure all required information on each job card for each job is properly maintained.
    Identifies and organises staff training needs for improving technical knowledge and job performance.

Minimum Qualification & Experience Required:

  • JLR Certified Level 4
  • Diploma in Auto Technology or equivalent
  • Minimum Relevant Experience 5 years as technician

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